📘 1. PRIVACY POLICY
Effective Date: 1st December 2025
Business Name: Ethan Poultry & Swine Nutrition Services
Location: Nakuru, Kenya
Email: calebethan@calebethan.com
Phone: +254 713 228 915
This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, purchase digital products, or use our consulting, audit, or training services.
1. Information We Collect
a) Personal Information
We collect personal information when you interact with our website or services, including:
- Full name
- Email address
- Phone number
- Billing information
- Location & delivery details (for services)
b) Automatically Collected Data
Our systems automatically collect:
- IP address
- Browser type
- Device details
- Access times
- Pages visited
- Cookies and tracking data
c) Payment Information
Payments are processed securely via Mpesa, PayPal, Stripe, Visa, or Mastercard.
We do NOT store card details, Mpesa data, PINs, or passwords.
2. How We Use Your Information
We use your information to:
- Process purchases and provide digital downloads
- Deliver consulting, audits, and training
- Provide receipts, updates, and customer support
- Improve our products and website performance
- Analyze usage trends
- Comply with tax, accounting, and legal requirements
3. How We Protect Your Data
We use industry-standard security systems including:
- HTTPS encrypted connections
- Encrypted servers
- Secure payment partners
- Regular security audits
- Limited employee access to sensitive information
Your information is never sold, rented, or shared with unauthorized parties.
4. Information Sharing
We may share essential data with:
- Payment gateways (Mpesa, banks, PayPal, Stripe)
- Email notification systems
- Customer support tools
- Logistics/communication partners (if applicable)
All partners follow strict confidentiality and data protection requirements.
5. Your Rights
You may:
- Request access to your personal data
- Correct or update your information
- Request data deletion
- Object to processing
- Opt-out of marketing emails at any time
6. Cookies & Tracking Technologies
We use cookies to:
- Improve website functionality
- Prevent fraud
- Personalize your experience
- Analyze website traffic
You may disable cookies in your browser settings.
7. Data Retention
We retain your data only as long as legally required for:
- Order records
- Tax and accounting obligations
- Service history and customer support
After this period, your information is securely deleted.
8. Third-Party Services
Our website may link to third-party tools or external resources.
We are not responsible for their privacy practices or content.
9. Changes to This Policy
We may update this policy at any time.
Updated versions will be posted on this page with a new effective date.
10. Contact Us
For concerns or data requests:
📧 Email: calebethan@calebethan.com
📞 Phone: +254 713 228 915
📍 Location: Nakuru, Kenya